Shipping & Delivery Information

While we aim to deliver orders within the expected time frame, external factors such as postal congestion, holiday seasons, or carrier delays may occasionally extend delivery times.

In rare situations where tracking updates have not appeared for more than 30–40 business days, we will arrange a replacement shipment.

International deliveries may be subject to customs inspections and procedures. As customs operations are managed by local authorities, we unfortunately cannot control any delays that may occur.

Import duties or customs fees may apply depending on your country’s regulations. These charges are determined by local authorities and are the responsibility of the recipient if applicable.

Orders may be cancelled within 3 hours of purchase. After this period, the order may already be in processing and cannot be cancelled.

For cancellation requests, please contact us as soon as possible.

Please ensure that your shipping address is entered correctly when placing your order. We cannot be responsible for packages returned due to incorrect or incomplete address information.

If you notice an address error after placing your order, contact us immediately so we can attempt to update the details before dispatch.

In certain situations, an order may be shipped in separate packages. This may occur due to inventory availability, warehouse locations, or shipping weight restrictions.

During busy seasons such as November and December, order volumes may increase significantly. While we always strive to dispatch orders as quickly as possible, delivery times may occasionally be longer than usual.

We appreciate your patience and understanding during these periods.